Return and exchange policy

At our corporation, we strive to provide a high level of satisfaction to our customers. We understand that sometimes situations arise when you may need to return or exchange an item that you purchased from us on our marketplace. To make this process easier, we have established the following return and exchange policy:

1. Return conditions

We accept requests for returns within 30 days of purchase. To be eligible for return, the item must be in its original condition and not used or damaged. Original packaging, tags and all accessories must be included.

2. Return process

To request a return of an item, you can contact our customer support team at the phone number or email provided on the website. We will provide you with instructions for returning the item. Once we receive the item, we will inspect it and, if it meets our terms and conditions, issue a refund to your bank account or reinstate the payment if it was made by credit card.

3. Terms of exchange

If you would like to exchange an item for another, please contact our customer service department to discuss your exchange needs. We will try to help you find the right product and arrange its delivery. Exchanges are only possible if a similar item is in stock.

4. Defective Products and Warranty

If you were sold a faulty product, we guarantee a replacement or full refund. If your item was purchased under a warranty, please refer to the instructions included with the item for information about the warranty service process.

5. Delivery of goods back

When returning a product for reasons not related to its malfunction, the cost of shipping the product back is borne by the customer.

We hope you don't have to use our returns and exchanges policy as we will do everything we can to make sure you have a positive shopping experience on our marketplace. However, if any problems arise, our customer service team is always ready to help you.